Privacy Policy

Effective Date: 13 February 2026
Last Updated: 13 February 2026

1. Introduction

OzNourish is committed to protecting your privacy and personal information. This Privacy Policy explains how Bilqees Fatema, qualified nutritionist and owner of OzNourish, collects, uses, stores, and discloses your personal and health information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

We take our privacy obligations seriously and handle all personal information with the utmost care, professionalism, and confidentiality.

2. Information We Collect

Personal Information:

• Full name, date of birth, and gender
• Contact details including email address, phone number, and mailing address
• Emergency contact details

Health and Nutrition Information:

• Current and past medical conditions
• Medications and supplements
• Allergies and food intolerances
• Dietary habits, food preferences, and eating patterns
• Height, weight, and body composition measurements
• Laboratory or blood test results (if voluntarily provided)
• Family health history
• Lifestyle information including physical activity, sleep, and stress levels
• Previous nutrition treatment history

Financial Information:

• Payment method details (processed securely via third-party payment platforms)
• Billing information and invoice records

Website and Technical Information:

• IP address, browser type, and device information
• Website usage data collected via cookies and analytics tools
• Booking and appointment history
• Email communication records

3. How We Collect Your Information

We collect your information through:

• New client intake and assessment forms
• In-person, phone, or video consultations with Bilqees Fatema
• Email and written communications
• Website contact and booking forms
• Food diaries, symptom trackers, and progress notes
• Referrals or reports from other healthcare providers (with your consent)
• Third-party booking or scheduling platforms

4. How We Use Your Information

Your information is used to:

• Provide personalised nutrition assessments and recommendations
• Develop customised meal plans and dietary programs
• Monitor your progress and adjust nutrition plans over time
• Communicate with you about appointments, services, and follow-ups
• Process payments and maintain financial and business records
• Improve our services and website experience
• Comply with legal, regulatory, and professional obligations
• Respond to inquiries and provide general support

5. Disclosure of Your Information

With Your Consent:

• Your GP, specialist, or other healthcare providers involved in your care
• Family members or carers where you have authorised this
• Third-party practitioners as part of a collaborative care arrangement

Required by Law:

• Government agencies or regulatory bodies where required by Australian law
• Courts or tribunals in response to a valid subpoena
• Mandatory reporting obligations (e.g., child safety or serious risk of harm)

Service Providers (Operational Purposes Only):

• Secure cloud storage and data hosting providers
• Third-party payment processors
• Appointment booking and scheduling platforms
• Email communication services

All third-party service providers are required to maintain confidentiality and comply with Australian privacy laws. We will never sell, rent, or share your personal information with third parties for marketing or commercial purposes.

6. How We Protect Your Information

OzNourish takes reasonable steps to protect your information from misuse, interference, loss, and unauthorised access. Our measures include:

• Encrypted data transmission (SSL/TLS)
• Password-protected systems and client files
• Secure cloud storage platforms
• Access to personal information limited to Bilqees Fatema only
• Secure handling and storage of any physical records
• Regular review of security practices

Despite these measures, no system is entirely secure. In the event of a data breach that is likely to cause serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches (NDB) scheme.

7. Data Retention

We retain your information for the following minimum periods:

• Health and clinical records: 7 years from the date of last service
• Financial and tax records: 7 years as required by the Australian Taxation Office
• Marketing communications: Until you unsubscribe or withdraw consent

After the applicable retention period, records will be securely destroyed or permanently de-identified.

8. Your Rights Under the Australian Privacy Principles

You have the right to:

• Access: Request a copy of the personal and health information we hold about you
• Correction: Request correction of information that is inaccurate, incomplete, or out of date
• Deletion: Request deletion of your information, subject to legal retention requirements
• Withdrawal of Consent: Withdraw consent for specific uses of your information at any time
• Complaints: Lodge a complaint if you believe your privacy has been breached

To exercise any of these rights, contact Bilqees Fatema. We will respond within 30 days.

Email: info@oznourish.au
Phone: +61 468 336 387

9. Cookies and Website Analytics

Our website may use cookies and analytics tools (such as Google Analytics) to remember your preferences and browsing session, analyse website traffic and usage patterns, and improve the functionality and user experience of our website. Cookies collect anonymous or aggregated data and do not personally identify you. You can manage or disable cookies through your browser settings, though this may affect certain website features.

10. Third-Party Links

Our website may contain links to external websites for reference or convenience. OzNourish is not responsible for the privacy practices or content of third-party websites. We recommend reviewing the privacy policy of any external website before providing your personal information.

11. Children's Privacy

Where nutrition services are provided to clients under 18 years of age, parental or guardian consent is required prior to consultation. We collect only information necessary to provide the requested service and handle this information with additional care.

12. International Data Transfers

Your information is primarily stored and processed in Australia. Where we use third-party platforms that may store data internationally, we ensure those providers maintain privacy standards equivalent to Australian requirements.

13. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or legal obligations. The updated policy will be posted on this page with a revised Last Updated date. For significant changes, we will notify active clients via email.

14. Complaints

If you believe OzNourish has breached your privacy, please contact us first. We will investigate and respond within 30 days. If you are not satisfied with our response, you may contact:

Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au
Phone: 1300 363 992
Email: enquiries@oaic.gov.au

15. Contact

OzNourish — Bilqees Fatema
Qualified Nutritionist, Western Sydney, NSW, Australia
Email: info@oznourish.au
Phone: +61 468 336 387